Shipping policy

At Active Clo, we are committed to providing our customers with reliable and efficient shipping services. Below, you will find all the details regarding our shipping policies.

Shipping Method

24-Hour Tracked Shipping: All orders are shipped via a 24-hour tracked service, ensuring that you can monitor your parcel every step of the way from our warehouse to your doorstep.

Delivery Timeframe

Domestic Delivery: We aim to deliver all domestic orders within 1-3 business days from the date of dispatch.
- Processing Time: Orders are typically processed and dispatched within 24 hours of being placed.
- Weekends and Holidays: Orders placed on weekends or holidays will be processed on the next business day.
International Delivery: We offer international delivery with an estimated delivery timeframe of up to 10 business days.
- Customs and Delays: Please note that international deliveries may be subject to customs inspections and other delays beyond our control.

Shipping Costs

Standard Shipping Rate: We offer a flat rate for all shipping orders. Specific rates can be found at checkout.
Free Shipping: Free shipping may be available for orders over a certain amount, as part of promotional offers. Please check our website or promotional materials for current offers.

Tracking Your Order

Tracking Information: Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to track your package via our shipping partner's website.
Updates: You will receive regular updates on the status of your shipment until it is delivered.

Delivery Issues

Delayed or Lost Packages: While we strive for timely delivery, occasionally there may be delays beyond our control. If your package is delayed or appears to be lost, please contact our customer service team for assistance.
Address Errors: Please ensure that your shipping address is correct at checkout. Active Clo is not responsible for packages delivered to an incorrect address provided by the customer.

Customs, Duties, and Taxes

International Orders: International orders may be subject to import duties and taxes, which are levied once the package reaches your country. These additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.

Contact Us

If you have any questions or concerns regarding your shipment, please do not hesitate to contact our customer service team at kylestratton@active-clo.co.uk. Our team should reply to an email within 24 hours.

Thank you for shopping with Active Clo. We appreciate your business and strive to deliver your order as quickly and efficiently as possible.